File Sanctuary Broadband service includes real fixed legacy IPv4 addresses and a block of routed IPv6 addresses. We offer both the slower ADSL services and the faster Fibre to the cabinet services where available. The package is available with a copper pair or you can use with a phone line you buy from another Openreach based provider such as BT.
You pick your monthly quota when you order. You can change your quota at any time, taking effect from the next billing month. Downgrades will reset any accumulated quota bonus, but upgrades will not.
If you exceed your quota, you can either have the line slow down dramatically until the next billing month, or automatically buy top-up. Top-up costs £13 for 50GB extra usage, which carries on month after month until used up.
You don’t have to use all of your quota each month, in fact most customers do not. Your next month starts with your normal quota again, but we also provide a Quota Bonus – which is half of the unused quota from the previous month. This accumulates, so the unused amount includes any unused bonus quota. If you buy any top-up, that is kept separate and keeps rolling over until all used.
The three main types of broadband are ADSL, FTTC, and FTTP. The ADSL service uses a modem link all of the way back to the telephone exchange – this will have a lower speed for the modem sync (0-21Mb/s) depending on the line. FTTC fibre broadband uses a modem link only back to the main street cabinet, and so this is normally a much better service with a higher speed (0-80Mb/s) depending on the line. We also offer G.Fast, which is a variant of FTTC but can give higher speeds on short lines (0-160Mb/s). FTTP (Fibre to the premises) is where your property has fibre installed right in to your property, and we offer services with speeds of 80Mb/s or 160Mb/s. Which services are available depends on your location. For an estimate of the speed for your location and more information about which services are available to you, please contact us.
We offer various equipment which you can use with our broadband services. This is all optional and you are welcome to use your own ADSL/FTTC modem and of course your own network equipment and WiFi access points as you wish. You may request an ADSL/FTTC modem with Wi-Fi for free with your order if you do not already have one.
We also offer various whole office multiple access point WiFi solutions on demand, as well as Firebrick high-performance routing equipment.
It is possible to have multiple File Sanctuary Broadband lines bonded together to get a faster overall speed. Each must have a monthly quota which can be changed independently. The lines can be used to bond uplink and downlink, or can be used as a fall-back arrangement. If a line runs out of quota then there is a balancing process for the quota remaining on the other lines. Only once all of the quota on all of the broadband lines at the site has run out does the normal action for slowing, or auto-top-up take place. A Firebrick router is required for line bonding.