SOGEA, FTTC, and ADSL Broadband

Premium connectivity, suitable for home or business use

What makes our broadband great?

FTTC up to 80Mbps downstream

Our FTTC connections provide an average speed of 67Mbps. Depending on your line condition, distance from the exchange, and cabinet, you might be able to get speeds as high as 80Mbps. Pop your phone number or postcode into our broadband checker to get a personalised estimate for your property.

FTTC up to 20Mbps upstream

Whether you’re sending important files to colleagues, a video to YouTube, or a photo to Instagram, you want it to happen fast. Our FTTC connections have an average upload speed of 18Mbps, with some able to go as high as 20Mbps depending on the quality of your line and the distance from the exchange and cabinet.

Unlimited Downloads

There are no usage restrictions on the amount you download, no time-of-day restrictions, and no fair usage policies, just a promise that we’ll do our best to keep our network running fast.

Unlimited Uploads

Just the same as with downloads, we don’t restrict how much you can upload, and you are free to upload as much as your connection can support, at any time of the day.

IPv4 and IPv6 natively supported

We fully support both IPv4 and IPv6 on our broadband connections. You can have a dynamic IPv4 address for free, or a static IP for £2/month + VAT. A huge /48 IPv6 allocation can also be routed to you free of charge.

UK-based phone and ticket support

Our friendly support team is based in Middlesbrough, in the North East. Calls are answered by our expert staff, the very same team who handle your support tickets. Phone support hours are 10am-6pm Monday to Friday.

You get to choose the router you want

We let you choose one of our our great routers, so you can get the balance of Wi-Fi performance vs price that’s best for you. See our FAQ below for full details on our range of routers. When you buy a router from us it’s yours to keep, and we make everything as simple as possible. We set it up with your account settings before shipping it to you so when it arrives you can just plug in and go — no setup required!

Boost your signal with Mesh Wi-Fi

Have a larger property? Thick walls? Struggling with your Wi-Fi dropping out in certain places? We’ve got the ideal solution for you. Our mesh Wi-Fi extenders are specially designed for our Wi-Fi 6 routers, providing strong Wi-Fi coverage around your home or office. They’re extremely easy to set up, but we’re on hand to help if you need. You can order as many as you need to get total coverage. Contact us to learn more.

Standard ADSL2+

Avg 11Mbps down / 1Mbps up
£ 30
00
/month
inc VAT
  • Broadband + phone line
  • Includes standard line rental
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  •  
  •  

Premium ADSL2+

Avg 11Mbps down / 1Mbps up
£ 37
20
/month
inc VAT
  • Broadband + phone line
  • Includes standard line rental
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  • Traffic priority
  • Enhanced Care

SOGEA 80/20

Avg 67Mbps down / 18Mbps up
£ 39
60
/month
inc VAT
  • Broadband only
  • No phone line required
  • Technology: FTTC SOGEA
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps avg download speed
    (max 80Mbps)
  • 18Mbps avg upload speed
  • Traffic priority
  •  
New

FTTC 80/20

Avg 67Mbps down / 18Mbps up
£ 44
40
/month
inc VAT
  • Broadband + phone line
  • Includes standard line rental
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps avg download speed
    (max 80Mbps)
  • 18Mbps avg upload speed
  • Traffic priority
  •  

Standard ADSL2+

Avg 11Mbps down / 1Mbps up
£ 25 /month
ex-VAT
  • Broadband + phone line
  • Includes standard line rental
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  •  
  •  

Premium ADSL2+

Avg 11Mbps down / 1Mbps up
£ 31 /month
ex-VAT
  • Broadband + phone line
  • Includes standard line rental
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  • Traffic priority
  • Enhanced Care

SOGEA 80/20

Avg 67Mbps down / 18Mbps up
£ 33 /month
ex-VAT
  • Broadband only
  • No phone line required
  • Technology: FTTC SOGEA
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps avg download speed
    (max 80Mbps)
  • 18Mbps avg upload speed
  • Traffic priority
  •  
New

FTTC 80/20

Avg 67Mbps down / 18Mbps up
£ 37 /month
ex-VAT
  • Broadband + phone line
  • Includes standard line rental
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps avg download speed
    (max 80Mbps)
  • 18Mbps avg upload speed
  • Traffic priority
  •  
Prices are valid for customers on Market B exchanges (over 97% of all exchanges are in Market B). Prices vary for customers on Market A exchanges. If you’re on a Market A exchange, we’ll contact you with revised pricing after you place your order, and you will be given the choice of accepting or cancelling your order without a cancellation fee. Connection speeds can and do vary depending on your distance from the exchange and line condition. Use our broadband checker to check availability and get a personalised speed prediction for your property. Minimum contract term of 12 months applies to all services listed above. Contact us if you require a shorter contract term. Free installation offer waives standard new line install charges which will cover normal installations. If you ask an Openreach engineer to do additional work above and beyond a standard install this may incur Time Related Charges and/or other additional charges from Openreach. These charges are not covered and you will need to pay for these if you incur them.

Frequently asked questions

Zyxel DX3301-T0 – Our recommended choice – £70 + VAT£84 inc VAT This is our recommended router offering a good balance between price and Wi-Fi speed. It offers the latest generation Wi-Fi 6 (802.11ax) without breaking the bank. It includes support for our Mesh Wi-Fi giving you flexibility if you ever need to extend Wi-Fi coverage to hard-to-reach areas of your property, and has four Gigabit Ethernet ports for fast wired connections.

  • Wi-Fi 6 (AX1800) 2×2 MU-MIMO with OFDMA
  • Data rates of up to 1200Mbps on 5GHz, and up to 600Mbps on 2.4GHz
  • Support for our Mesh Wi-Fi extenders
  • Guest Wi-Fi to allow guests internet access while keeping your network safe
  • 4x 1Gbps Ethernet ports for high-performance wired connections

Zyxel VMG8623-T50B – A budget router with fewer bells and whistles – £50 + VAT£60 inc VAT Need something that gets the job done on a budget? The VMG8623-T50B offers the slightly older generation Wi-Fi 5 (802.11ac), which still offers fast Wi-Fi speeds, but does not support advanced features such as our Mesh Wi-Fi extenders. We recommend you choose one of our Wi-Fi 6 routers if you are interested in Mesh Wi-Fi extenders.

  • Wi-Fi 5 (AC5400) 4×4 MU-MIMO
  • Data rates of up to 867Mbps on 5GHz, and up to 300Mbps on 2.4GHz
  • Guest Wi-Fi to allow guests internet access while keeping your network safe
  • 4x 1Gbps Ethernet ports for high-performance wired connection

Wi-Fi speed is not the same as your broadband speed. Wi-Fi speed refers to how quickly the devices on your local network can communicate with each other.

Zyxel WX3100-T0 – £60 + VAT£72 inc VAT This Mesh Wi-Fi extender is recommended for our Zyxel DX3301-T0 router, helping you extend Wi-Fi coverage to hard-to-reach areas of your property with the latest generation Wi-Fi 6 (802.11ax) 2×2 MU-MIMO technology.

We strongly recommend using one of our routers, as they’re battle-tested and we know that they work well on our network to get the best possible speeds. If you use our routers, our support team can also provide extended support for your router even as far as helping you with things such as changing your Wi-Fi settings, configuring port forwarding, and more.

You might have bought your own router or have one from your existing ISP, and you may be wondering if you can use it on our network. We offer a standards-based service and we don’t do anything to block third party routers, so provided your existing router is compatible with the technical standards relevant to the service you’re ordering from us, then you can use it with our services. There are some caveats however:

  • We do not provide configuration support for third party routers beyond the PPPoA/PPPoE connection configuration settings. This means that if you need help managing your Wi-Fi network, changing port forwarding settings, etc, you will need to resolve this on your own. If this is something you’re likely to need help with, we recommend you choose one of our routers instead.
  • Some ISPs provide routers that are locked to their network, or use different technologies. These routers can usually only be used with the service provider that issued the device, so you won’t be able to use those routers with us. Examples of companies that provide locked or incompatible routers are Virgin Media, BT, Plusnet, and Sky, although they are not the only companies that use locked routers.
  • If you encounter any technical issues that turn out to be caused by your router, we might need to suggest that you use one of our routers instead.
The Ofcom regulated process to transfer broadband requires the lead time to be a minimum of 10 working days. As standard we will transfer your connection in the shortest possible time, but if you need us to extend this window please make sure we are aware at the point of order.
If you’re choosing our new SOGEA service then you don’t need a phone line — this is why the SOGEA option is cheaper as you don’t need to pay for line rental. Perfect if you don’t use your landline for calls and only use it for broadband.

If you want a phone line as well you can either you could combine SOGEA with our Hosted VoIP service, or choose one of our FTTC options which include phone line rental for a traditional phone line.

Standard costs

Activation charges

  • ADSL Activation FREE

    If you have a working phone line with no broadband enabled, we'll activate ADSL on the line for free, subject to a 12 month minimum contract.

  • FTTC Activation FREE

    If you have a working phone line with no broadband enabled, we'll activate FTTC on the line for free, subject to a 12 month minimum contract.

Migration charges

  • ADSL Migration FREE

    If you wish to migrate your ADSL service to us from another provider there is no charge to do so, subject to a 12 month minimum contract.

  • Upgrade ADSL to FTTC FREE

    If you wish to upgrade your ADSL to FTTC there is no charge to do so, subject to a 12 month minimum contract. If you're already with us on an ADSL plan and wish to upgrade to FTTC you will need to renew your contract for 12 months.

  • FTTC Migration FREE

    If you wish to migrate your FTTC service to us from another provider there is no charge to do so, subject to a 12 month minimum contract.

Modify charges

  • Cease Charge £38.40 inc VAT

    If you cease a broadband connection our carrier applies this fee to remove broadband from a line. You do not have to pay this if you're simply switching to another provider. You do have to pay this if you cease your phone line, or you wish to remove broadband completely from the line. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.

Standard costs

Activation charges

  • ADSL Activation FREE

    If you have a working phone line with no broadband enabled, we'll activate ADSL on the line for free, subject to a 12 month minimum contract.

  • FTTC Activation FREE

    If you have a working phone line with no broadband enabled, we'll activate FTTC on the line for free, subject to a 12 month minimum contract.

Migration charges

  • ADSL Migration FREE

    If you wish to migrate your ADSL service to us from another provider there is no charge to do so, subject to a 12 month minimum contract.

  • Upgrade ADSL to FTTC FREE

    If you wish to upgrade your ADSL to FTTC there is no charge to do so, subject to a 12 month minimum contract. If you're already with us on an ADSL plan and wish to upgrade to FTTC you will need to renew your contract for 12 months.

  • FTTC Migration FREE

    If you wish to migrate your FTTC service to us from another provider there is no charge to do so, subject to a 12 month minimum contract.

Modify charges

  • Cease Charge £32 + VAT

    If you cease a broadband connection our carrier applies this fee to remove broadband from a line. You do not have to pay this if you're simply switching to another provider. You do have to pay this if you cease your phone line, or you wish to remove broadband completely from the line. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.