ADSL and Fibre Broadband

Premium Connectivity Suitable for Home or Business Use

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Contact us

Standard ADSL2+

Avg 11Mbps down / 1Mbps up
£ 24 /month
ex-VAT
  • Includes line rental (from £11)
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  •  
  •  
Order now
Free installation included

Premium ADSL2+

Avg 11Mbps down / 1Mbps up
£ 30 /month
ex-VAT
  • Includes line rental (from £11)
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  • Traffic priority
  • Enhanced Care
Order now
Free installation included

Fibre 40/10

Avg 38Mbps down / 9Mbps up
£ 32 /month
ex-VAT
  • Includes line rental (from £11)
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 38Mbps avg download speed
    (max 40Mbps)
  • 9Mbps avg upload speed
  • Traffic priority
  •  
Order now
Free installation included

Fibre 80/20

Avg 67Mbps down / 18Mbps up
£ 36 /month
ex-VAT
  • Includes line rental (from £11)
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps avg download speed
    (max 80Mbps)
  • 18Mbps avg upload speed
  • Traffic priority
  •  
Order now
Free installation included

Standard ADSL2+

Avg 11Mbps down / 1Mbps up
£ 15 /month
ex-VAT
  • Third party line rental required
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  •  
  •  
Order now
£60 install fee

Premium ADSL2+

Avg 11Mbps down / 1Mbps up
£ 21 /month
ex-VAT
  • Third party line rental required
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  • Traffic priority
  • Enhanced Care
Order now
£60 install fee

Fibre 40/10

Avg 38Mbps down / 9Mbps up
£ 23 /month
ex-VAT
  • Third party line rental required
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 38Mbps avg download speed
    (max 40Mbps)
  • 9Mbps avg upload speed
  • Traffic priority
  •  
Order now
£60 install fee

Fibre 80/20

Avg 67Mbps down / 18Mbps up
£ 27 /month
ex-VAT
  • Third party line rental required
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps avg download speed
    (max 80Mbps)
  • 18Mbps avg upload speed
  • Traffic priority
  •  
Order now
£60 install fee

Standard ADSL2+

Avg 11Mbps down / 1Mbps up
£ 28
80
/month
inc VAT
  • Includes line rental (from £13.20)
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  •  
  •  
Order now
Free installation included

Premium ADSL2+

Avg 11Mbps down / 1Mbps up
£ 36
00
/month
inc VAT
  • Includes line rental (from £13.20)
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  • Traffic priority
  • Enhanced Care
Order now
Free installation included

Fibre 40/10

Avg 38Mbps down / 9Mbps up
£ 38
40
/month
inc VAT
  • Includes line rental (from £13.20)
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 38Mbps avg download speed
    (max 40Mbps)
  • 9Mbps avg upload speed
  • Traffic priority
  •  
Order now
Free installation included

Fibre 80/20

Avg 67Mbps down / 18Mbps up
£ 43
20
/month
inc VAT
  • Includes line rental (from £13.20)
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps avg download speed
    (max 80Mbps)
  • 18Mbps avg upload speed
  • Traffic priority
  •  
Order now
Free installation included

Standard ADSL2+

Avg 11Mbps down / 1Mbps up
£ 18
00
/month
inc VAT
  • Third party line rental required
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  •  
  •  
Order now
£72 install fee

Premium ADSL2+

Avg 11Mbps down / 1Mbps up
£ 25
20
/month
inc VAT
  • Third party line rental required
  • Technology: ADSL2+
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 11Mbps avg download speed
    (max 24Mbps)
  • 1Mbps avg upload speed
  • Traffic priority
  • Enhanced Care
Order now
£72 install fee

Fibre 40/10

Avg 38Mbps down / 9Mbps up
£ 27
60
/month
inc VAT
  • Third party line rental required
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 38Mbps avg download speed
    (max 40Mbps)
  • 9Mbps avg upload speed
  • Traffic priority
  •  
Order now
£72 install fee

Fibre 80/20

Avg 67Mbps down / 18Mbps up
£ 32
40
/month
inc VAT
  • Third party line rental required
  • Technology: FTTC
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps avg download speed
    (max 80Mbps)
  • 18Mbps avg upload speed
  • Traffic priority
  •  
Order now
£72 install fee
Prices are valid for customers on Market B exchanges (over 97% of all exchanges are in Market B). Prices vary for customers on Market A exchanges. If you’re on a Market A exchange, we’ll contact you with revised pricing after you place your order, and you will be given the choice of accepting or cancelling your order without a cancellation fee. Connection speeds can and do vary depending on your distance from the exchange and line condition. Use our broadband checker to check availability and get a personalised speed prediction for your property. Minimum contract term of 12 months applies to all services listed above. Contact us if you require a shorter contract term. Free installation offer waives standard new line install charges which will cover normal installations. If you ask an Openreach engineer to do additional work above and beyond a standard install this may incur Time Related Charges and/or other additional charges from Openreach. These charges are not covered and you will need to pay for these if you incur them.

What makes our broadband great?

Unlimited Downloads

There are no usage restrictions on the amount you download, no time-of-day restrictions, and no fair usage policies, just a promise that we’ll do our best to keep our network running fast.

Unlimited Uploads

Just the same as with downloads, we don’t restrict how much you can upload, and you are free to upload as much as your connection can support, at any time of the day.

FTTC up to 80Mbps downstream

Our FTTC connections provide an average speed of 67Mbps. Depending on your line condition, distance from the exchange, and cabinet, you might be able to get speeds as high as 80Mbps. Pop your phone number or postcode into our broadband checker to get a personalised estimate for your property.

FTTC up to 20Mbps upstream

Whether you’re sending important files to colleagues, a video to YouTube, or a photo to Instagram, you want it to happen fast. Our FTTC connections have an average upload speed of 18Mbps, with some able to go as high as 20Mbps depending on the quality of your line and the distance from the exchange and cabinet.

Choose one of our great modems

We have a range of models available with prices from just £35 + VAT, and if you buy one it’s yours to keep forever. Our modems are preconfigured with your login details so you can just plug your modem in and you’re ready to go — no setup required!

Or bring your own modem and save money

Do you already have a modem from your previous provider? Did you buy one on your own? Save money and reuse your existing modem! Your modem must support ADSL2+, or VDSL if you’re ordering FTTC. Not sure if your modem is compatible? Contact us!

IPv4 and IPv6 natively supported

We fully support both IPv4 and IPv6 on our broadband connections. You can have a dynamic IPv4 address for free, or a static IP for £2/month + VAT. A huge /48 IPv6 allocation is also routed to you free of charge.

UK-based phone and ticket support

Our friendly support team is based in Middlesbrough, in the North East. Calls are answered by our expert staff, the very same team who handle your support tickets. Phone support hours are 10am-6pm Monday to Friday.

Premium ADSL benefits

Traffic Priority

We do not usually see congestion within our own network as we aim to have enough capacity to support our customers, however if the upstream carrier’s network becomes congested during peak times, traffic from Premium and Fibre connections take priority over other traffic, meaning that you will see less impact to your traffic if there is any congestion in the carrier’s network.

Enhanced Care

Premium connections benefit from access to Enhanced Care as standard. Should a fault occur with your connection, this ensures that we can put your fault at the top of Openreach’s queues. Although this isn’t quite the same as a full service level agreement, it does ensure you get the quickest replies and appointments available from Openreach, so if you rely on your broadband it’s a worthwhile addition.

Frequently asked questions

The Ofcom regulated process to transfer broadband requires the lead time to be a minimum of 10 working days. As standard we will transfer your connection in the shortest possible time, but if you need us to extend this window please make sure we are aware at the point of order.
Yes, a phoneline is required for FTTC, just like with ADSL. You can choose another supplier for your line if you want, as long as it’s Openreach based and recognised by our availability checker. Alternatively we can supply the line at a competitive price. Our broadband prices work out cheaper if you have the line rental with us.

Standard costs

Activation charges

  • ADSL Activation FREE

    If you have a working phone line with no broadband enabled, we'll activate ADSL on the line for free, subject to a 12 month minimum contract.

  • FTTC Activation FREE

    If you have a working phone line with no broadband enabled, we'll activate FTTC on the line for free, subject to a 12 month minimum contract.

Migration charges

  • ADSL Migration FREE

    If you wish to migrate your ADSL service to us from another provider there is no charge to do so, subject to a 12 month minimum contract.

  • Upgrade ADSL to FTTC FREE

    If you wish to upgrade your ADSL to FTTC there is no charge to do so, subject to a 12 month minimum contract. If you're already with us on an ADSL plan and wish to upgrade to FTTC you will need to renew your contract for 12 months.

  • FTTC Migration FREE

    If you wish to migrate your ADSL service to us from another provider there is no charge to do so, subject to a 12 month minimum contract.

Modify charges

  • Cease Charge £32

    If you cease a broadband connection our carrier applies this fee to remove broadband from a line. You do not have to pay this if you're simply switching to another provider. You do have to pay this if you cease your phone line, or you wish to remove broadband completely from the line. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.

Charges listed above are exclusive of VAT

Order now
Contact us