What makes our SOGFast broadband great?
Available to 5% of UK premises
No mid-contract price increases
Up to 330Mbps downstream
Up to 50Mbps upstream
Unlimited downloads
Unlimited uploads
IPv4 and IPv6 natively supported
UK-based phone and ticket support
SOGFast 160/30
Avg 150Mbps down / 27Mbps upinc VAT
-
SOGFast Broadband
-
Unlimited downloads
-
Unlimited uploads
-
No fair use policy
-
150Mbps avg download speed
(max 160Mbps) -
27Mbps avg upload speed
-
18 month contract
SOGFast 330/50
Avg 300Mbps down / 47Mbps upinc VAT
-
SOGFast Broadband
-
Unlimited downloads
-
Unlimited uploads
-
No fair use policy
-
300Mbps avg download speed
(max 330Mbps) -
47Mbps avg upload speed
-
18 month contract
SOGFast 160/30
Avg 150Mbps down / 27Mbps upex-VAT
-
SOGFast Broadband
-
Unlimited downloads
-
Unlimited uploads
-
No fair use policy
-
150Mbps avg download speed
(max 160Mbps) -
27Mbps avg upload speed
-
18 month contract
SOGFast 330/50
Avg 300Mbps down / 47Mbps upex-VAT
-
SOGFast Broadband
-
Unlimited downloads
-
Unlimited uploads
-
No fair use policy
-
300Mbps avg download speed
(max 330Mbps) -
47Mbps avg upload speed
-
18 month contract
Although delivered over traditional copper wiring, SOGFast does not require or include phone service. You can add our Hosted VoIP service if you want phone service. Prices are valid for customers on Market B exchanges (over 97% of all exchanges are in Market B). Prices vary for customers on Market A exchanges. If you’re on a Market A exchange, we’ll contact you with revised pricing after you place your order, and you will be given the choice of accepting or cancelling your order without a cancellation fee. Connection speeds can and do vary depending on your distance from the exchange and line condition. Use our broadband checker to check availability and get a personalised speed prediction for your property. Minimum contract term of 18 months applies to all services listed above. Contact us if you require a shorter contract term. Free installation offer waives standard new line install charges which will cover normal installations. If you ask an Openreach engineer to do additional work above and beyond a standard install this may incur Time Related Charges and/or other additional charges from Openreach. These charges are not covered and you will need to pay for these if you incur them.
Frequently asked questions
You might have bought your own router or have one from your existing ISP, and you may be wondering if you can use it on our network. We offer a standards-based service and we don’t do anything to block third party routers, so provided your existing router is compatible with the technical standards relevant to the service you’re ordering from us, then you can use it with our services. There are some caveats however:
- We do not provide configuration support for third party routers beyond the PPPoA/PPPoE connection configuration settings. This means that if you need help managing your Wi-Fi network, changing port forwarding settings, etc, you will need to resolve this on your own. If this is something you’re likely to need help with, we recommend you choose one of our routers instead.
- Some ISPs provide routers that are locked to their network, or use different technologies. These routers can usually only be used with the service provider that issued the device, so you won’t be able to use those routers with us. Examples of companies that provide locked or incompatible routers are Virgin Media, BT, Plusnet, and Sky, although they are not the only companies that use locked routers.
Standard costs
-
SOGFast Activation FREE
If you are ordering SOGFast on a new line, or are converting an existing line to SOGFast, there is no charge to do so, subject to a 18 month minimum contract.
-
SOGFast Migration FREE
If you wish to migrate your existing SOGFast service to us from another provider there is no charge to do so, subject to a 18 month minimum contract.
-
Cease Charge £43.20 inc VAT
If you cease a broadband connection our carrier applies this fee to remove broadband from a line. You do not have to pay this if you're simply switching to another provider (unless that provider is using LLU). You do have to pay this if you wish to remove broadband completely from the line, or if your new provider is using LLU. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.
Standard costs
-
SOGFast Activation FREE
If you are ordering SOGFast on a new line, or are converting an existing line to SOGFast, there is no charge to do so, subject to a 18 month minimum contract.
-
FTTC / SOGEA Migration FREE
If you wish to migrate your existing SOGFast service to us from another provider there is no charge to do so, subject to a 18 month minimum contract.
-
Cease Charge £36 + VAT
If you cease a broadband connection our carrier applies this fee to remove broadband from a line. You do not have to pay this if you're simply switching to another provider (unless that provider is using LLU). You do have to pay this if you wish to remove broadband completely from the line, or if your new provider is using LLU. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.