Fibre to the Premises

Ultrafast FTTP broadband with average speeds up to 900Mbps

What makes our FTTP broadband great?

Available to 43% of UK premises

Our FTTP coverage continues to expand rapidly, and we’re now able to provide FTTP services to over 14 million premises in the UK. Find out if FTTP is available at your address using our broadband checker.

No mid-contract price increases

Unlike many other ISPs, we do not increase prices during your contract term. The amount listed is the price you pay throughout your contract term, no unpleasant price increase surprises.

FTTP download speeds of 900Mbps

By serving your property with fibre optic cabling, we’re able to provide average speeds of 900Mbps on our top-tier plan (with a maximum of 1000Mbps), ensuring you have the fastest speeds available on our network. This is the next-best thing to a dedicated leased line, at a fraction of the cost.

FTTP upload speeds of 110Mbps

Whether you’re sending important files to colleagues, a video to YouTube, or a photo to Instagram, you want it to happen fast. Our top-tier FTTP connections have upload speeds as fast as 110Mbps on average (with a maximum of 115Mbps), allowing you to push data out to the internet at blistering speeds, with no restrictions.

Unlimited Downloads

There are no usage restrictions on the amount you download on your FTTP connection, no time-of-day restrictions, and no fair usage policies, just a promise that we’ll do our best to keep our network running fast.

Unlimited Uploads

Just the same as with downloads, we don’t restrict how much you can upload on your FTTP connection, and you are free to upload as much as your connection can support, at any time of the day.

IPv4 and IPv6 natively supported

We fully support both IPv4 and IPv6 on our broadband connections. You can have a dynamic IPv4 address for free, or a static IP for £2/month + VAT. A huge /48 IPv6 allocation can also be routed to you free of charge.

UK-based phone and ticket support

Our friendly support team is based in Middlesbrough, in the North East. Calls are answered by our expert staff, the very same team who handle your support tickets. Phone support hours are 10am-6pm Monday to Friday.

Choose the router you want

We let you choose one of our our great routers, so you can get the balance of Wi-Fi performance vs price that’s best for you. See our FAQ below for full details on our range of routers. When you buy a router from us it’s yours to keep, and we make everything as simple as possible. We set it up with your account settings before shipping it to you so when it arrives you can just plug in and go — no setup required!

Boost your signal with Mesh Wi-Fi

Have a larger property? Thick walls? Struggling with your Wi-Fi dropping out in certain places? We’ve got the ideal solution for you. Our mesh Wi-Fi extenders are specially designed for our Wi-Fi 6 routers, providing strong Wi-Fi coverage around your home or office. They’re extremely easy to set up, but we’re on hand to help if you need. You can order as many as you need to get total coverage. Contact us to learn more.

FTTP 80/20

Average speeds:
67Mbps down / 18Mbps up
£ 38 /month
inc VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps average download speed
    (max 80Mbps)
  • 18Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract

FTTP 160/30

Average speeds:
150Mbps down / 27 Mbps up
£ 40 /month
inc VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 150Mbps average download speed
    (max 160Mbps)
  • 27Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract

FTTP 330/50

Average speeds:
300Mbps down / 47Mbps up
£ 45 /month
inc VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 300Mbps average download speed
    (max 330Mbps)
  • 47Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract

FTTP 550/75

Average speeds:
500Mbps down / 73Mbps up
£ 50 /month
inc VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 500Mbps average download speed
    (max 550Mbps)
  • 73Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract

FTTP 1000/115

Average speeds:
900Mbps down / 110Mbps up
£ 55 /month
inc VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 900Mbps average download speed
    (max 1000Mbps)
  • 110Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract
Most Popular

FTTP 80/20

Average speeds:
67Mbps down / 18Mbps up
£ 31
67
/month
ex-VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 67Mbps average download speed
    (max 80Mbps)
  • 18Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract

FTTP 160/30

Average speeds:
150Mbps down / 27 Mbps up
£ 33
33
/month
ex-VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 150Mbps average download speed
    (max 160Mbps)
  • 27Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract

FTTP 330/50

Average speeds:
300Mbps down / 47Mbps up
£ 37
50
/month
ex-VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 300Mbps average download speed
    (max 330Mbps)
  • 47Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract

FTTP 550/75

Average speeds:
500Mbps down / 73Mbps up
£ 41
67
/month
ex-VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 500Mbps average download speed
    (max 550Mbps)
  • 73Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract

FTTP 1000/115

Average speeds:
900Mbps down / 110Mbps up
£ 45
83
/month
ex-VAT
  • Unlimited downloads
  • Unlimited uploads
  • No fair use policy
  • 900Mbps average download speed
    (max 1000Mbps)
  • 110Mbps average
    upload speed
  • Your choice of a 12 or 18 month contract
  • Free installation with 18 month contract
  • Free migration with 12 month contract
Most popular
FTTP is not delivered over a phone line, so no phone line is included. You can add our Hosted VoIP service if you want phone service. Use our broadband checker to check availability in your area. Minimum contract term of either 12 or 18 months applies (you can select your preference when ordering). Free installation offer waives standard new line install charges which will cover normal installations. If you ask an Openreach engineer to do additional work above and beyond a standard install this may incur Time Related Charges and/or other additional charges from Openreach.  These charges are not covered and you will need to pay for these if you incur them.

Frequently asked questions

Zyxel DX5301-B2 – Top-tier Wi-Fi performance – £125 + VAT£150 inc VAT
This router provides state-of-the-art Wi-Fi 6 (802.11ax) with 4×4 MU-MIMO for blisteringly fast Wi-Fi, as well as 2.5Gbps Ethernet. It includes support for our Mesh Wi-Fi giving you flexibility if you ever need to extend Wi-Fi coverage to hard-to-reach areas of your property, and has four Gigabit Ethernet ports for fast wired connections.

  • Wi-Fi 6 (AX5400) 4×4 MU-MIMO
  • Data rates of up to 4800Mbps on 5GHz, and up to 1148Mbps on 2.4GHz
  • Support for our Mesh Wi-Fi extenders
  • Guest Wi-Fi to allow guests internet access while keeping your network safe
  • 2.5Gbps Ethernet WAN port for future-proofed broadband support
  • 1x 2.5Gbps and 3x 1Gbps Ethernet LAN ports for high-performance wired connections

Zyxel DX3301-T0 – Great performance on a budget – £70 + VAT£84 inc VAT
It offers the latest generation Wi-Fi 6 (802.11ax) without breaking the bank. It includes support for our Mesh Wi-Fi giving you flexibility if you ever need to extend Wi-Fi coverage to hard-to-reach areas of your property, and has four Gigabit Ethernet ports for fast wired connections.

  • Wi-Fi 6 (AX1800) 2×2 MU-MIMO with OFDMA
  • Data rates of up to 1200Mbps on 5GHz, and up to 600Mbps on 2.4GHz
  • Support for our Mesh Wi-Fi extenders
  • Guest Wi-Fi to allow guests internet access while keeping your network safe
  • 1Gbps Ethernet WAN port to take advantage of our fastest speeds
  • 4x 1Gbps Ethernet LAN ports for high-performance wired connections

Wi-Fi speed is not the same as your broadband speed. Wi-Fi speed refers to how quickly the devices on your local network can communicate with each other.

Zyxel WX6500-T0 – £95 + VAT£114 inc VAT
This Mesh Wi-Fi extender is recommended for our Zyxel EX5601-T0 router, helping you extend Wi-Fi coverage to hard-to-reach areas of your property with the latest generation Wi-Fi 6 (802.11ax) 4×4 MU-MIMO technology.

Zyxel WX3100-T0 – £60 + VAT£72 inc VAT
This Mesh Wi-Fi extender is recommended for our Zyxel DX3301-T0 router, helping you extend Wi-Fi coverage to hard-to-reach areas of your property with the latest generation Wi-Fi 6 (802.11ax) 2×2 MU-MIMO technology.

We strongly recommend using one of our routers, as they’re battle-tested and we know that they work well on our network to get the best possible speeds. If you use our routers, our support team can also provide extended support for your router even as far as helping you with things such as changing your Wi-Fi settings, configuring port forwarding, and more.

You might have bought your own router or have one from your existing ISP, and you may be wondering if you can use it on our network. We offer a standards-based service and we don’t do anything to block third party routers, so provided your existing router is compatible with the technical standards relevant to the service you’re ordering from us, then you can use it with our services. There are some caveats however:

  • We do not provide configuration support for third party routers beyond the PPPoA/PPPoE connection configuration settings. This means that if you need help managing your Wi-Fi network, changing port forwarding settings, etc, you will need to resolve this on your own. If this is something you’re likely to need help with, we recommend you choose one of our routers instead.
  • Some ISPs provide routers that are locked to their network, or use different technologies. These routers can usually only be used with the service provider that issued the device, so you won’t be able to use those routers with us. Examples of companies that provide locked or incompatible routers are Virgin Media, BT, Plusnet, and Sky, although they are not the only companies that use locked routers.
  • If you encounter any technical issues that turn out to be caused by your router, we might need to suggest that you use one of our routers instead.
The Ofcom regulated process to transfer broadband requires the lead time to be a minimum of 10 working days. As standard we will transfer your connection in the shortest possible time, but if you need us to extend this window please make sure we are aware at the point of order.

No, you can have FTTP as a standalone product — no phone line required!

Standard costs

Activation charges

  • FTTP Activation (18 month contract) FREE

    If you don't have FTTP yet but would like to order it, we'll install it for you for free, subject to a 18 month minimum contract.

  • FTTP Activation (12 month contract) £78 inc VAT

    If you don't have FTTP yet but would like to order it with a shorter contract term, you will need to pay for the installation charges.

Migration charges

  • FTTP Migration (12 or 18 month contract) FREE

    If you wish to migrate your FTTP service to us from another FTTP provider, there is no charge to do so, subject to a 12 or 18 month minimum contract (your choice). You must already have an active FTTP service to migrate. Stopped FTTP lines, or migrations from other technology types (ADSL, FTTC, SOGEA, SOGFast) would be new installs.

Modify charges

  • Cease Charge £43.20 inc VAT

    If you cease a broadband connection our carrier applies this fee to disconnect FTTP service. You do not have to pay this if you're simply switching to another provider (unless that provider is using LLU). You do have to pay this if you cease your FTTP service, or if your new provider is using LLU. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.​

  • Early Termination Fee (12 month contract) £78 inc VAT

    If you break your contract before the minimum term, an Early Termination Fee is chargeable, in addition to the remaining balance of your contract term. For 18 month contracts the Early Termination Fee above does not apply, but the remaining balance of your contract term will still be charged.

Standard costs

Activation charges

  • FTTP Activation (18 month contract) FREE

    If you don't have FTTP yet but would like to order it, we'll install it for you for free, subject to a 18 month minimum contract.

  • FTTP Activation (12 month contract) £65 + VAT

    If you don't have FTTP yet but would like to order it with a shorter contract term, you will need to pay for the installation charges.

Migration charges

  • FTTP Migration (12 or 18 month contract) FREE

    If you wish to migrate your FTTP service to us from another FTTP provider, there is no charge to do so, subject to a 12 or 18 month minimum contract (your choice). You must already have an active FTTP service to migrate. Stopped FTTP lines, or migrations from other technology types (ADSL, FTTC, SOGEA, SOGFast) would be new installs.

Modify charges

  • Cease Charge £36 + VAT

    If you cease a broadband connection our carrier applies this fee to disconnect FTTP service. You do not have to pay this if you're simply switching to another provider (unless that provider is using LLU). You do have to pay this if you cease your FTTP service, or if your new provider is using LLU. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.​

  • Early Termination Fee (12 month contract) £65 + VAT

    If you break your contract before the minimum term, an Early Termination Fee is chargeable, in addition to the remaining balance of your contract term. For 18 month contracts the Early Termination Fee above does not apply, but the remaining balance of your contract term will still be charged.