Fibre to the Premises

Zyxel DX3301-T0 – Our recommended choice – £70 + VAT£84 inc VAT This is our recommended router offering a good balance between price and Wi-Fi speed. It offers the latest generation Wi-Fi 6 (802.11ax) without breaking the bank. It includes support for our Mesh Wi-Fi giving you flexibility if you ever need to extend Wi-Fi coverage to hard-to-reach areas of your property, and has four Gigabit Ethernet ports for fast wired connections.

• Wi-Fi 6 (AX1800) 2×2 MU-MIMO with OFDMA
• Data rates of up to 1200Mbps on 5GHz, and up to 600Mbps on 2.4GHz
• Support for our Mesh Wi-Fi extenders
• Guest Wi-Fi to allow guests internet access while keeping your network safe
• 4x 1Gbps Ethernet ports for high-performance wired connections

Zyxel VMG8623-T50B – A budget router with fewer bells and whistles – £50 + VAT£60 inc VAT Need something that gets the job done on a budget? The VMG8623-T50B offers the slightly older generation Wi-Fi 5 (802.11ac), which still offers fast Wi-Fi speeds, but does not support advanced features such as our Mesh Wi-Fi extenders. We recommend you choose one of our Wi-Fi 6 routers if you are interested in Mesh Wi-Fi extenders.

• Wi-Fi 5 (AC5400) 4×4 MU-MIMO
• Data rates of up to 867Mbps on 5GHz, and up to 300Mbps on 2.4GHz
• Guest Wi-Fi to allow guests internet access while keeping your network safe
• 4x 1Gbps Ethernet ports for high-performance wired connection

Wi-Fi speed is not the same as your broadband speed. Wi-Fi speed refers to how quickly the devices on your local network can communicate with each other.

We strongly recommend using one of our routers, as they’re battle-tested and we know that they work well on our network to get the best possible speeds. If you use our routers, our support team can also provide extended support for your router even as far as helping you with things such as changing your Wi-Fi settings, configuring port forwarding, and more.

You might have bought your own router or have one from your existing ISP, and you may be wondering if you can use it on our network. We offer a standards-based service and we don’t do anything to block third party routers, so provided your existing router is compatible with the technical standards relevant to the service you’re ordering from us, then you can use it with our services. There are some caveats however:

• We do not provide configuration support for third party routers beyond the PPPoA/PPPoE connection configuration settings. This means that if you need help managing your Wi-Fi network, changing port forwarding settings, etc, you will need to resolve this on your own. If this is something you’re likely to need help with, we recommend you choose one of our routers instead.
• Some ISPs provide routers that are locked to their network, or use different technologies. These routers can usually only be used with the service provider that issued the device, so you won’t be able to use those routers with us. Examples of companies that provide locked or incompatible routers are Virgin Media, BT, Plusnet, and Sky, although they are not the only companies that use locked routers.
• If you encounter any technical issues that turn out to be caused by your router, we might need to suggest that you use one of our routers instead.

No, you can have FTTP as a standalone product — no phone line required!

Our free installation is sufficient for the vast majority of our customers, however we understand that sometimes you might want something a little extra to suit your specific requirements. Premium installation is available as an optional extra if you need one or more of the following:

• You need more than 15m of external wiring to be tacked around the outside of the building prior to entry (15m or less is included in our standard free installation)
• You need the ONT to be between 10m and 30m from the fibre point of entry to your building (10m or less is included in our standard free installation, ONT must still be within 1m of a suitable 13amp mains power socket)
• You want the Openreach engineer to reposition your router, or identify the best location in your premises for optimal Wi-Fi performance

If you require one of the above services then it is significantly cheaper to do this under premium installation rather than paying for it with Time Related Charges. If you request a service from the Openreach engineer that is not listed above then you may still incur Time Related Charges which you will be required to pay.