What makes our SOGEA broadband great?
Available to 95% of UK premises
No mid-contract price increases
SOGEA up to 80Mbps downstream
SOGEA up to 20Mbps upstream
Unlimited Downloads
Unlimited Uploads
IPv4 and IPv6 natively supported
UK-based phone and ticket support
Choose the router you want
We let you choose one of our our great routers, or you can bring your own. When you buy a router from us it’s yours to keep, and we make everything as simple as possible. We set it up with your account settings before shipping it to you so when it arrives you can just plug in and go — no setup required!
Boost your signal with Mesh Wi-Fi
SOGEA 80/20
Avg 67Mbps down / 18Mbps upinc VAT
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SOGEA FTTC Broadband
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Unlimited downloads
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Unlimited uploads
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No fair use policy
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67Mbps avg download speed
(max 80Mbps) -
18Mbps avg upload speed
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18 month contract
SOGEA 80/20
Avg 67Mbps down / 18Mbps upex-VAT
-
SOGEA FTTC Broadband
-
Unlimited downloads
-
Unlimited uploads
-
No fair use policy
-
67Mbps avg download speed
(max 80Mbps) -
18Mbps avg upload speed
-
18 month contract
Although delivered over traditional copper wiring, SOGEA does not require or include phone service. You can add our Hosted VoIP service if you want phone service. Prices are valid for customers on Market B exchanges (over 97% of all exchanges are in Market B). Prices vary for customers on Market A exchanges. If you’re on a Market A exchange, we’ll contact you with revised pricing after you place your order, and you will be given the choice of accepting or cancelling your order without a cancellation fee. Connection speeds can and do vary depending on your distance from the exchange and line condition. Use our broadband checker to check availability and get a personalised speed prediction for your property. Minimum contract term of 18 months applies to all services listed above. Contact us if you require a shorter contract term. Free installation offer waives standard new line install charges which will cover normal installations. If you ask an Openreach engineer to do additional work above and beyond a standard install this may incur Time Related Charges and/or other additional charges from Openreach. These charges are not covered and you will need to pay for these if you incur them.
Frequently asked questions
Zyxel DX3301-T0 – Great performance on a budget – £70 + VAT£84 inc VAT This is our recommended router. It offers the latest generation Wi-Fi 6 (802.11ax) without breaking the bank. It includes support for our Mesh Wi-Fi giving you flexibility if you ever need to extend Wi-Fi coverage to hard-to-reach areas of your property, and has four Gigabit Ethernet ports for fast wired connections.
- Wi-Fi 6 (AX1800) 2×2 MU-MIMO with OFDMA
- Data rates of up to 1200Mbps on 5GHz, and up to 600Mbps on 2.4GHz
- Support for our Mesh Wi-Fi extenders
- Guest Wi-Fi to allow guests internet access while keeping your network safe
- 4x 1Gbps Ethernet ports for high-performance wired connections
Wi-Fi speed is not the same as your broadband speed. Wi-Fi speed refers to how quickly the devices on your local network can communicate with each other.
We strongly recommend using one of our routers, as they’re battle-tested and we know that they work well on our network to get the best possible speeds. If you use our routers, our support team can also provide extended support for your router even as far as helping you with things such as changing your Wi-Fi settings, configuring port forwarding, and more.
You might have bought your own router or have one from your existing ISP, and you may be wondering if you can use it on our network. We offer a standards-based service and we don’t do anything to block third party routers, so provided your existing router is compatible with the technical standards relevant to the service you’re ordering from us, then you can use it with our services. There are some caveats however:
- We do not provide configuration support for third party routers beyond the PPPoA/PPPoE connection configuration settings. This means that if you need help managing your Wi-Fi network, changing port forwarding settings, etc, you will need to resolve this on your own. If this is something you’re likely to need help with, we recommend you choose one of our routers instead.
- Some ISPs provide routers that are locked to their network, or use different technologies. These routers can usually only be used with the service provider that issued the device, so you won’t be able to use those routers with us. Examples of companies that provide locked or incompatible routers are Virgin Media, BT, Plusnet, and Sky, although they are not the only companies that use locked routers.
- If you encounter any technical issues that turn out to be caused by your router, we might need to suggest that you use one of our routers instead.
Standard costs
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SOGEA Activation FREE
If you are ordering SOGEA on a new line, or are converting an existing line to SOGEA, there is no charge to do so, subject to a 18 month minimum contract.
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FTTC / SOGEA Migration FREE
If you wish to migrate your existing SOGEA service to us from another provider (or convert from another provider's FTTC to our SOGEA) there is no charge to do so, subject to a 18 month minimum contract.
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Cease Charge £43.20 inc VAT
If you cease a broadband connection our carrier applies this fee to remove broadband from a line. You do not have to pay this if you're simply switching to another provider (unless that provider is using LLU). You do have to pay this if you wish to remove broadband completely from the line, or if your new provider is using LLU. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.
Standard costs
-
SOGEA Activation FREE
If you are ordering SOGEA on a new line, or are converting an existing line to SOGEA, there is no charge to do so, subject to a 18 month minimum contract.
-
FTTC / SOGEA Migration FREE
If you wish to migrate your existing SOGEA service to us from another provider (or convert from another provider's FTTC to our SOGEA) there is no charge to do so, subject to a 18 month minimum contract.
-
Cease Charge £36 + VAT
If you cease a broadband connection our carrier applies this fee to remove broadband from a line. You do not have to pay this if you're simply switching to another provider (unless that provider is using LLU). You do have to pay this if you wish to remove broadband completely from the line, or if your new provider is using LLU. File Sanctuary does not profit from this charge, this charge is passed along to you at cost price.