Contact our support team

Let's get you the help you need

Check our knowledgebase first, it might already have the answer you need

Our knowledgebase lets you search for answers without needing to wait for us to reply to your ticket. Click the button below to take a look.

Didn't find the answer you were looking for?

That’s okay, we’ve got you covered. The next step is to create a support ticket.

If you think your question is something we should add to our knowledgebase, let us know in your ticket — we’re always on the lookout for new useful pages.

We’ve just got one quick question before you create a support ticket:

Are you an existing customer of File Sanctuary?

Answering this question helps us to get you to the right place as quickly as possible. If you’re already one of our customers, we’ll ask you to login to our customer portal website before you create a ticket. By doing this we can speed up the handling of your request as we’ll be able to verify that any requests are coming from an authorised contact on your account.