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How to contact us

Support is available by creating a support ticket at https://www.filesanctuary.net/help, or by...
Logging in with two-factor authentication

Where do I find the codes?The two-factor authentication codes are securely stored in the Google...
Scheduled maintenance and service status information

We have a status page at https://filesanctuary.statuspage.io where we post announcements about...
Setting up a security question

At File Sanctuary we take your security very seriously. Sometimes our customers contact us...
Setting up two-factor authentication for the first time

If you haven't set up two-factor authentication, on your next login to our customer portal you'll...
What is two-factor authentication?

Two-factor authentication (2FA) is becoming standard across the internet, with widespread support...
When can I use an emergency support ticket?

24-hour emergency support is available to Cloud Server customers and Leased Line customers in...