"As a small business owner to have the peace of mind that my computer and work is secure and backed up is essential. File Sanctuary were fantastic at getting me set up, taking the time to explain everything thoroughly. Customer service is very responsive and helpful. Price is great too. Couldn't be happier with the service provided and 100% recommend File Sanctuary."
"I chose File Sanctuary for a cloud server to deliver subscription content for my iOS app, and it has turned out to be an excellent decision. The server was easy to set up and has proved to be completely reliable. If support is required, it is rapid, helpful, and detailed. As well as all this, it is exceptionally good value. My desire was for a 'fit and forget' server that just works, so that I can focus my time on improving the app rather than fighting a server, and File Sanctuary delivered this seamlessly."
"Aaron is the best person I've worked with in nearly 30 years of doing business in any field in terms of honesty, communication, finding the right fit for my business, and providing support I understand and that works the first time."
"Can highly recommend File Sanctuary having used them to replace majority of our networking gear, survey & setup a new wireless network, and sort out a leased line. Brilliant service and eco friendly as well."
"Received exceptional support from File Sanctuary, who guided us from start to finish to help us achieve our goals. Many thanks!"
"File Sanctuary has been providing services for us for over 15 years. Very knowledgeable, helpful and patient in providing service to their customers."
"We always appreciate your commitment to having our work with you go beyond our expectations! You guys rock."
"It is a pleasure to work with File Sanctuary. They have done a fantastic job on helping SureTrax to launch their products and services. We are all extremely proud of the website produced. We look forward to a long and fruitful relationship."
"The most important need for me is tech support which File Sanctuary has been excellent. I reside in Los Angeles, California and regardless of the time difference, File Sanctuary has been reliable for immediate response when difficulties arise. I have been with File Sanctuary for several years and couldn't ask for a better partner to have for my business."
"I have recommended File Sanctuary many times and it is always down to quality of service and help dealing with issues."
"Simply the best hosting company I've ever used."
"Reliable service. Excellent technical support. Equipment and software upgrades keep service fast and competitive. Nice range of available services. Efficient, effective support via software and telephone."
"I love having File Sanctuary protect me. Their products are reliable and the support is immense. Price is lovely too."
"Excellent customer service, kept me updated on every step of a new FTTP install. Highly recommended."
"Thank you again for great service and help. It's really appreciated and helps a small business enormously."
"Brilliant service. Swapped from BT to File Sanctuary and saved 45% on G Fast. UK direct phone number, no waiting, spoke to same person 3 times (Aaron) who was extremely helpful. Everyone should switch over from 'the big boys'."
"I couldn't be happier with the experience. From the very beginning, all my pre-order queries were answered promptly and thoroughly, giving me full confidence in the service before signing up. Since then, the broadband has been absolutely flawless – no interruptions, no issues, just reliable, ultrafast Internet as promised. The speed and stability of the connection have been excellent, making it perfect for everything from streaming to work-from-home needs. I highly recommend File Sanctuary to anyone looking for dependable, high-speed Full Fibre Broadband. The level of service and support has been top-notch, and I wouldn't hesitate to recommend them!"
"Aaron was super helpful and managed to get my broadband up and running in no time. 100% would recommend."
"We switched to File Sanctuary after being locked into a contract with Sky for two years. It was a refreshing experience being able to talk to an actual human on the phone and through support tickets. No more annual price increases and no more having to battle with a chat bot. The service has been great and I would recommend File Sanctuary if you're looking for broadband with real support!"
"Very easy company to deal with. Incredibly helpful, especially an individual named Aaron, he helped me on many aspects of getting broadband and has so much patience with customers. Rang up to double check on when the broadband was fitted and made sure everything was working as it should. Plus very well priced, so happy. I highly recommend this company for wifi. Plus the Openreach engineer was very pleasant and a pleasure to deal, with overall cant fault."
We believe in choice, and we know that different customers have different needs when it comes to router hardware. That’s why we offer a choice of FRITZ!Box router models. File Sanctuary broadband customers get significant discounts on these routers, and they’re yours to keep forever. We don’t lock them to our network either, so if you want to use them with a different ISP in future, you’re free to do so — although we hope you’ll be delighted with our service!
Setup couldn’t be simpler: just plug them in to your File Sanctuary broadband, wait 10 minutes, and they’ll set themselves up automatically with your broadband connection details.
Learn more about our two FRITZ!Box routers, as well as the optional FRITZ!Repeater and FRITZ!Fon accessories.
As of June 1st, 2025, Openreach now only allow Standard installs for residential addresses. Commercial addresses require Premium or Advanced, except when an existing line is being switched to us from another provider.
When ordering a broadband line on the Openreach network, you are offered four choices for the Install Type:
Migration of Existing Line
This option is used when switching a line to us from another provider, and can be used for both residential and commercial addresses. The conditions for using this option are:
Standard
A standard install is suitable for a consumer home (simple path to installation). An engineer will visit the premises and will:
Premium
A premium install is suitable for a consumer home, a small office, and simple retail shops. It covers all the Standard features, along with the following additional points:
Advanced
An advanced install is suitable for medium to large offices, large retail locations, railway stations, airports, schools, care homes, fire stations, etc. This option is intended for commercial or industrial installations with complex cabling requirements. It covers all the Standard and Premium features, along with the following additional points:
We strongly recommend using one of our FRITZ!Box routers, as they’re battle-tested and we know that they work well on our network to get the best possible speeds. If you use our routers, our support team can also provide extended support for your router even as far as helping you with things such as changing your Wi-Fi settings, configuring port forwarding, helping you set up your VoIP service, and more.
You might have bought your own router or have one from your existing ISP, and you may be wondering if you can use it on our network. We offer a standards-based service and we don’t do anything to block third party routers. Provided your existing router is compatible with the technical standards relevant to the service you’re ordering from us, then you may find your existing router will work with our services. There are some caveats however:
FTTP Activation (18 month contract)If you don't have Openreach FTTP yet, but would like to order it, we'll install it for you for free, subject to a 18 month minimum contract.
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FREE |
FTTP Activation (12 month contract)If you don't have Openreach FTTP yet, but would like to order it with a shorter contract term, you will need to pay for the installation charges.
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£100 inc VAT£83.33 + VAT |
FTTP Migration (12 or 18 month contract)If you wish to migrate your Openreach FTTP service to us from another Openreach FTTP provider, there is no charge to do so, subject to a 12 or 18 month minimum contract. You must already have an active Openreach service to migrate. Stopped Openreach FTTP lines, or migrations from other networks would be new installs.
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FREE |
Cease ChargeIf you cease a broadband connection our carrier applies this fee to disconnect FTTP service. You do not have to pay this if you're simply switching to another provider (unless that provider is using LLU). You do have to pay this if you cease your FTTP service, or if your new provider is using LLU.
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£43.20 inc VAT£36 + VAT |
Early Termination Fee (12 month contract)If you break your contract before the minimum term, an Early Termination Fee is chargeable, in addition to the remaining balance of your contract term. Applies to activations on a 12 month contract only. For activations on 18 month contracts, or migrations on a 12 month contract, the Early Termination Fee above does not apply, but the remaining balance of your contract term will still be charged.
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£100 inc VAT£83.33 + VAT |
Static IP |
£2.40 inc VAT£2 + VAT |
Static IP - 2 usable (routed /30) |
£6 inc VAT£5 + VAT |
Static IP - 6 usable (routed /29) |
£12 inc VAT£10 + VAT |
Static IP - 14 usable (routed /28) |
£24 inc VAT£20 + VAT |
Openreach Care Level - EnhancedPremium fault handling service from Openreach, with faults handled 7 days a week, an 4 hour initial response time target, and a 20 hour fix time target.
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£12 inc VAT£10 + VAT |
Openreach Care Level - CriticalPremium fault handling service from Openreach, with faults handled 7 days a week, an instant initial response time target, and a 7 hour fix time target.
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£20 inc VAT£16.67 + VAT |
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