Blog

Protect your account with two-factor authentication

In order to help protect your customer portal account, we’ve now added support for two-factor authentication. Two factor authentication helps protect your account by requiring that you not only know your password, but that you also have something with you — in this case, your smartphone. This is entirely optional, but turning it on makes your customer portal account much safer. To get started, you’ll need to download an OATH OTP app on your smartphone. For iOS devices we recommend […]

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The future is here! IPv6 now fully enabled for everyone.

Some of our more technically-minded customers may have noticed that we’ve been using IPv6 alongside IPv4 on our own websites and services, and also on the sites of a small group of beta participants for quite some time now — a couple of years, actually! (A huge thank you to those who took part in our tests by the way!) Today, we’re rolling it out for everyone. If you’ve got a site with us, you’ve now got your own unique

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Setting up a security question

At File Sanctuary we take your security very seriously. Sometimes our customers contact us outside of support tickets (eg by phone, using our live chat, etc). When this happens, we need to be sure that you’re really who you say you are, and not someone else pretending to be you. You can now choose a security question and answer that we will ask you if we need to verify your identity. You will find that the questions avaialble are not

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